FAQ

Here you will find the answers to some of the most Frequently Asked Questions.

How do I submit artwork?

Minprint have a strong design team glad to help with any artwork requirements you may have.

How to prepare your artwork
Check out our handy file prep sheet: click here.

We prefer artwork to be supplied as a PDF. Portable Document Format (PDF) files should be saved as PDF/X-1a – High Resolution with 3mm bleed and crop marks.

Click here to learn how to create the perfect PDF from your applications.

Fonts:
Ideally all fonts should be converted to paths. Embedding fonts avoids the risk of font licensing breach. It also ensures the final print job turns out as expected.
If changes are required the fonts should be supplied.

Images:
Resolution should be at least 300dpi and in CMYK format. We recommend tifs and ask for no RGBs.

A list of programs currently in use by our Mac Room is available on request.

How do I order online?

You can choose one of the following ways to place an order :

1. This website offers our lowest prices, just click here to shop now.
2. By phone – call us on (028) 90 705 205.
3. In person – visit us at 401 Castlereagh Road, Belfast, BT5 6QP.
4. By email: sales@minprint.co.uk.
5. On our facebook page (remember to click ”like” and keep in touch)

How do I pay?

Full payment is required before delivery, unless you have a credit account with us.

We can accept payment by cash, credit/debit card, cheque or bank transfer, or you can use PayPal.

Cheques and transfers are required to clear before goods are released.

Your credit/debit card details are collected securely using Sagepay when ordering online.

Customers can apply for a credit account after their first three orders have been processed Pro-Forma and any credit references and checks have been approved. We will then set up a 30 day credit account.

Do you have any video guides?

View our videos including how to order online, on our YouTube channel:

How long will my job take to produce?

Digital Print:
Expect 1-2 working days. Same day collection available on request.

Litho Print:
5 working days (subject to specification).

What do you charge for delivery?

We offer FREE delivery throughout the UK and Ireland for all orders placed online (*subject to exceptions for oversized items).

Items not ordered through our online ordering system may be collected, otherwise delivery to any local address is charged at £4 + vat.

We use TNT overnight express service for box deliveries outside the greater Belfast area. We charge £9 (up to 20kg) to any area, including ROI & UK Mainland. Larger volume rates are pro-rata.

Pallet prices start at £40 and a pallet delivery will take 2-3 days.

Please call us on 028 90 705 205 for an accurate delivery cost for larger quantity items.

Delivery costs are normally included in our prices so please refer to the quotation letter for more information.

I am happy with your prices and I require you to design my artwork. How long will it take for my proofs?

We normally allow 3 days to produce proofs. Our team of designers work hard to produce creative artwork, so it may take longer than this. If your job is urgent please call the sales team on 028 9070 5205 before ordering.

Larger jobs will require consultation and we will confirm time frames during this process.

I have just ordered online. What happens now?

Print orders with artwork supplied will be proofed within 24 hours and should be despatched within 5 working days from approval of proof, depending on chosen specification.

If your artwork was over our 15MB limit for online submission you will be contacted and issued with instructions for access to our upload facilities.

If you are unable to supply artwork, we will contact you about the proposed design. Please allow 3 days to produce proofs. Our team of designers work hard to produce creative artwork so proofs may take longer than this. Larger jobs will require consultation and timeframes will be confirmed during this process.

You can click here to see our internal workflow diagram with our own protocols for order progression.

Your online prices are lower than I previously paid when I didn’t place my order online?

We have been working hard to give our customers competitive prices and ordering online ensures you get the benefit of;

Administration savings
Fixed lead times
Artwork submission protocols
Streamlined production process
Matrix jobs – online jobs are usually produced alongside others on the same printing plates
Constant production in Full Colour Process reduces the set up cost.
Limited stock material choice
Economies of scale

I require you to design my artwork - so what do you need to get started?

Once we receive your order we will require a brief consultation. We may ask you to supply an email to outline your ideas and design requirements. Any images to be used in the artwork will be required before we commence. You can make use of our image library subscription, click here to view and send us the Image ID tag you have chosen. We do not charge for any of these images used in our design & print work.

We normally allow 3 days to produce proofs upon receipt of all information.

How can I be sure your quality is up to standard?

Minprint Ltd has been providing high quality print throughout the UK and Ireland for over 30 years. Our investment in the latest technology from the top manufacturers always guarantees we can provide excellent results in the marketplace. Our Heidelberg machinery and all our lithographic print equipment is up to date and fully serviced – we also have one of the best printing presses in the country as our main offset press.

Our production director is always on hand to ensure quality and service are never compromised.

From a simple flyer to a complex colour brochure, we will impress you with our tailored skills. We guarantee you will receive the highest level of customer care and quality print service, whatever your print requirement.

Minprint will strive to deliver. Our aim is to provide a one stop print service.

I don’t have any images to use in my design, can you provide them?

Certainly! If you don’t have something suitable but would like to have some input please feel free to make use of our image library subscription, click here to have a look for yourself, note the Image ID tag and pass it on to us. We do not charge for any of these images used in our design & print work.

What are your maximum print sizes?

We produce lithographic printed sheets up to 520 x 740mm

Our short run digital print is up to 320 x 488mm

Our wide format print is up to 1.6m wide. The length can be up to 50m in one piece!

(Many materials can be tiled to achieve much larger sizes, details on request)

What are the main print sizes?

A0, 841mm x 1189mm

A1, 594mm x 841mm

A2, 420mm x 594mm

A3, 297mm x 420mm

A4, 210mm x 297mm

A5, 148mm x 210mm

A6, 105mm x 148mm

A7, 74mm x 105mm

Business Cards, 85mm x 55mm

Large format sizes are often measured in imperial scales.

I want a completely bespoke job, can you help?

Our team loves a challenge! Email the specifications to sales@minprint.co.uk or call us on 028 9070 5205.

Try and send us as much information as possible so we can estimate a more accurate cost for you.

If you are not sure of what you want, simply call in for a chat and a coffee, or call us on 028 9070 5205

My event is tomorrow, can you help?

Yes – providing you have artwork ready and the quantity is suitable for digital print, your job should be ready the next day!

We keep a stock of our most commonly used materials and produce nearly everything in-house (print and finishing) which avoids unnecessary delays.

What are "Print Ready Files"?

Most design software can produce output in PDF format which is our preference as we operate a PDF workflow. However as long as it is high enough resolution for you to be happy with the quality, we can accept most files. If you are still unsure please call sales on 028 9070 5205.

We can also accept Illustrator, Photoshop, InDesign, Quark, Publisher, Word & Powerpoint files. We ask that you convert all fonts to outlines where possible and ‘collect for output’ so we have all the original files required. If you have artwork set up in any other program, please call us to check.

How to prepare your artwork
Check out our handy file prep sheet: click here.

What is bleed?

Bleed is the image area just outside your finished page size. It is needed to ensure your job looks its best. Images, background colours and other fills which are intended to print to the trimmed edge of the design should be extended 3mm beyond the edge to give a ‘bleed’. Without this you may end up with a variable white border. If you are unsure please contact our sales team on 028 9070 5205.

How to prepare your artwork
Check out our handy file prep sheet: click here.

What is CMYK

This stands for Cyan, Magenta, Yellow and Black – the four colours used to achieve Colour Process Printing. This is also known as ‘Full Colour Printing’, and is a widely used printing technique. By using combinations of these colours in various tints, it is possible to produce virtually every colour imaginable! We can also print Pantone spot colours too.

Minprint have two Heidelberg full colour lithographic offset printing machines as well as our digital equipment printing full colour.

Many digital files are setup in an RGB colourspace – but our RIPs will convert this if you are not able to provide it.

If your packaging is branded, can I request your company name not to appear?

Our packaging is usually branded either on the box, with a label or with tape. However, we do offer a Trade Service so if you would prefer our name not to appear, simply notify us when you place your order and we will be happy to accommodate your request. Our MIS system can be programmed with your logo so our labels and delivery notes print your own information – perfect for trade print buyers.

What equipment do you have?

Check out our Plant List.

Can you help a large company in need of print management struggling to maintain quality and hitting deadlines?

One of our biggest strengths is our renowned Print Management service. Contact us and ask to view some of the glowing references from our clients. With a dedicated account team using the latest technology and maintaining a close contact Corporate identity, our team is on hand to provide consistent results in all areas. Actual print costs can be reduced by as much as 30% in administration savings, combined with a print on demand service to reduce waste.

Clients taking advantage of this service range from local franchises to multi-national blue chip companies.

Do you offer a full print management service?

We have a specialist Print Management team available for consultation to provide recommendations specific to your needs, which will streamline your print procurement process. Please contact us to arrange an appointment on 028 9070 5205.

Do you service and deliver outside Northern Ireland?

On a daily basis!! In fact over 40% of our turnover is delivered outside Northern Ireland. We are happy to provide regular on-site visits as and when required by the customer.

We have negotiated excellent rates with couriers to deliver the following day to the South of Ireland, as well as throughout the UK. In fact we can deliver to anywhere in the world!

Terms & Conditions

Standard Conditions of Contract Issued by the British Printing Industries Federation

View a PDF of our Terms & Conditions by clicking here.

1. Price variation

Estimates are based on the printer’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.

2. Tax

Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, the printer reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.

3. Preliminary work

All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.

4. Copy

A charge may be made to cover any additional work involved where copy supplied is not clear and legible.

5. Proofs

Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer’s judgement, changes therefrom made by the customer shall be charged extra.

6. Delivery and payment

(a) Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.
(b) Unless otherwise specified the price quoted is for delivery of the work to the customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address.
(c) Should expedited delivery be agreed an extra may be charged to cover any overtime or any other additional costs involved.
(d) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the printer shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

7. Variations in quantity

Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent of work in one colour only and 10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.

8. Claims

Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to the printer and the carrier within seven clear days of delivery (or, in the case of non delivery, within 42 days of despatch) All other claims must be made in writing to the, printer within 28 days of delivery. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that

(i) it was not possible to comply with the requirements and

(ii) advice (where required) was given and the claim made as soon as reasonably possible.

9. Liability

The Printer shall not be liable for any loss to the customer arising from delay in transit not caused by the printer.

10. Standing material

(a) Metal, film, glass and other materials owned by the printer and used by him in the production of type, plates, moulds, stereotypes, electrotypes, film-setting, negatives, positives and the like shall remain his exclusive property. Such items when supplied by the customer shall remain the customer’s property.
(b) Type may be distributed and lithographic, photogravure or other work effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.

11. Customer’s property

(a) Except in the case of a customer who is not contracting in the course of a business nor holding himself out as doing so, customer’s property and all properly supplied to the printer by or on behalf of the customer shall while it is in the possession of the printer or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.
(b) The printer shall be entitled to make a reasonable charge for the storage of any customer’s property left with the printer before receipt of the order or after notification to the customer of completion of the work.

12. Materials supplied by the customer

(a) The printer may reject any paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the printer in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
(b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.

13. Insolvency

If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the printer without prejudice to other remedies shall
(i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and

(ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

14. Illegal matter

(a) The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
(b) The printer shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

15. Periodical publications

A contract for the Printing of a periodical Publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after completion of work on any one issue. Nevertheless the printer may terminate any such contract forthwith should any sum due thereunder remain unpaid.

16. Force majeure

The printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) acts of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and Pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

17. Law

These, conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of Northern Ireland.

Can you provide templates for cutting forme layouts?

Yes, our templates can be found here